Gratitude Inc.is a professional HR Tech Recruitment firm specializing in recruiting permanent, contract, and temporary positions for the world's top companies. Our base is in India, Philippines, Malaysia, and Africa. We are a direct sourcing partner Company of the different top BPOs offshore and onshore.
- We have an ongoing hiring for a Trainer for our BPO Partner in Quezon City.
Job title: Trainer
Account: UK Financial Customer Service
Work set up: 100% Onsite at Eton Centris, Quezon City
Work shift: Shifting schedules, UK time
Salary: Up to 48,000 basic + 2400 allowance depending on experience
*Joining Bonus of 40K
Start date: 30-Mar
Headcount: 1
SKILLS AND QUALIFICATIONS:
- Bachelor's Degree
- 2-4 years work experience in US/UK banking operations and training in a call center or shared services environment.
- Financial account experience must be in mortgage, car/motor financing, collections, fraud, underwriting, payouts, or any similar facet. Insurance or payroll will not be considered.
- Priority: UK or US banking, with any experience under the LOAN ORIGINATION PROCESS, especially under MOTOR FINANCING.
- Basic understanding of training methodologies applied on virtual and F2F instructor-led classes
- Excellent communication & feedback/coaching Skills
- Good to have: Exposure to US or UK banking industry, preferably with underwriting and payouts experience.
Key Responsibilities:
- Conduct New Hire Training (classroom and virtual) ensuring strong process, product, and compliance knowledge
- Manage training batches (typically 1:20 ratio) ensuring engagement and effective delivery
- Provide structured coaching and feedback during training and OJT
- Audit agent cases using prescribed audit sheets and provide documented gap analysis
- Attend weekly calibration sessions with client/internal stakeholders
- Conduct assessments (tests, practical evaluations) to measure trainee performance
- Maintain training records, reports, and performance analysis for continuous improvement
- Perform Training Needs Identification (TNI) and conduct refresher sessions based on audit findings
- Track and analyze performance metrics and trends
- Ensure compliance with regulatory, operational, and internal policy updates
- Participate in case reviews, meetings, and process updates
- Communicate trends, challenges, and process gaps to Team Leaders/Managers
- Process transactions periodically to maintain operational competency
- Maintain certification (TTT) and stay updated with new product/process changes
- Motivate and support associates through structured career development guidance
Recruitment Process:
Initial Interview: HRI (Human Resource Interview) - SVAR - L2 Interview: MS Teams - L3 Interview: MS Teams
How to Apply:
Send your updated resume to this email: [Confidential Information]
Recruitment team will reach out to you via WhatsApp/Viber or a direct call once shortlisted.
APPLY NOW!
