Trainer (Training and Quality) Cebu

Customer Profile:

Internal Customers: Customer service teams, logistic and order management coordinators, and finance teams.

Primary Expectations: Clear onboarding, process training, and compliance education.

Typical Interactions: Conducting workshops, team training, and process improvement sessions.

Key Responsibilities:

Implement LMS (Learning Management System) tools for training.

Develop financial and billing training programs for CSRs.

Conduct client training workshops on invoicing best practices.

Monitor training effectiveness and performance improvement. Ensure compliance with company billing and financial accuracy policies.

Proficient in email and Salesforce

Required Skills & Qualifications:

3+ years experience in training, order management, warehouse management systems, or customer service-learning management.

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