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Responsibilities:
• Internal Customers: Customer service teams, logistic and order management coordinators, and finance teams.
• Primary Expectations: Clear onboarding, process training, and compliance education.
• Typical Interactions: Conducting workshops, team training, and process improvement sessions. Key Responsibilities:
• Implement LMS (Learning Management System) tools for training.
• Develop financial and billing training programs for CSRs.
• Conduct client training workshops on invoicing best practices.
• Monitor training effectiveness and performance improvement.
• Proficient in email and Salesforce Required Skills & Qualifications:
• 3+ years experience in training, order management, warehouse management systems, or customer service-learning management.
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2025) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com
Job ID: 134118755
Skills:
Training & Development, Billing & Financial Processes, Learning Management Systems, Customer Service, Order Management, Salesforce
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