Learning & Development Trainer QA

Summary:

Develops and oversees training programs for customer service teams, ensuring ability in billing, order fulfilment, and service resolution.

Customer Profile:

• Internal Customers: Customer service teams, logistic and order management coordinators, and finance teams.

• Primary Expectations: Clear onboarding, process training, and compliance education.

• Typical Interactions: Conducting workshops, team training, and process improvement sessions. Key Responsibilities:

• Implement LMS (Learning Management System) tools for training.

• Develop financial and billing training programs for CSRs.

• Conduct client training workshops on invoicing best practices.

• Monitor training effectiveness and performance improvement.

• Proficient in email and Salesforce Required Skills & Qualifications:

• 3+ years experience in training, order management, warehouse management systems, or customer service-learning management.