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Offshore Business Processing

Trainer (Call Center)

2-4 Years
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  • Posted 9 hours ago
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Job Description


Salary : 28,000 - 35,000

Onsite work set up only - Ortigas and Pasig

Job Summary
  • HMO on Day 1
  • Receive promising perks and rewards
  • Experience travel opportunities
  • Get recognized for what you do
  • Achieve work-life balance
  • Improve exponentially with enhanced learning
Responsibilities

  • Collaborate with stakeholders to identify skill gaps and training needs.
  • Design, create, review and update training plans, training agenda, training/educational materials, including workshops, manuals, and videos.
  • Facilitate in-person or virtual training sessions, including onboarding, technical training, soft skills development, updates and awareness training, upskilling and cross skilling.
  • Assess training effectiveness and trainee performance to drive improvements.
  • Design, create, review and update Process Documents, Manuals, Guides, SOP's, Trackers and other TAD and Client Support related documentation as required
  • Collaborate with stakeholders to identify and address skill gaps and training needs including but not limited to BQM, KPI Projects, Updates and Awareness Training, upskilling and cross skilling.
  • Maintain records, schedule sessions, attend and represent the TAD Team in reviews, calibrations and meetings, create and send reports and TAD related updates and trackers
Requirements
  • With at least 2-years of experience in Training & Development or equivalent area
  • Must be a college graduate or completed at least 2-years in college
  • Background and/or experience in freight forwarding or customs brokerage is an advantage
  • Must Prepare and deliver a mock demo presentation with a topic of Freight Forwarding Fundamentals
  • Willing to work on public holidays/festivals if scheduled/required
  • Amenable to flexible work schedules and flexible working hours as determined by business need/s
  • Works well with time management and optimistic approach to challenging roles or tasks
  • Carry the initiative to sustain and satisfy client relationships as well as train and develop the team
  • A competent team player with great grasp on the business and associate needs
  • Resolution/results oriented and can proactively propose/share process improvement ideas/insights
  • Collaborates well with other departments/teams but should also have the demonstrated ability to work independently with minimal supervision
  • Eager to promote and uphold the corporate values
  • Willing to be assigned for both Ortigas, Pasig City and/or Cubao, Quezon City
  • Available to start ASAP

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Job ID: 146142595

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