YOUR ROLE
The role is accountable for managing critical Aircraft on Ground (AOG) situations, ensuring uninterrupted shipment flows across all times and locations. It also provides seamless support to both key accounts and new customers, maintaining service excellence under demanding conditions.
WHAT ARE YOU GOING TO DO
- Manage AOG situations, acts swiftly to coordinate urgent logistical requirements whether it is import, export or cross trade / drop shipment from pick up to delivery.
- Ensure shipment continuity, oversee the flow of shipments across all times and locations without disruption.
- Handle weekend or holiday bookings and rate inquiry, provide reliable coverage during non-standard hours to meet customer needs.
- Support key accounts, deliver consistent, high-quality service to established clients with complex requirements.
- Coordinate with internal team, closely work with operations and overseas agents.
- Data entry in Daily Monitoring Report (DMR), CVIEW and CQUOTE Platform.
- Monitor and report AOG cases, track incidents, document resolutions, and provide insights for process improvement to immediate supervisor.
- Maintain compliance and safety standards, ensure all actions align with company business rules and policies.
WHAT ARE WE LOOKING FOR
- Bachelor's/ College Degree in Business Administration, Marketing, Aviation, Customs, Supply Chain or equivalent.
- Has deep knowledge and understanding regarding handling customer requirements and complaints.
- At least 1 year experience in freight selling and customer service is an advantage.
- Ability to analyse and comply with customer freight and brokerage requirements.
- Experience in handling export and import shipments both via Air and Ocean Freight under PEZA or consumption.
- Experience in handling cross trade/ triangular shipments.
- Experience in handling AOG shipments.
- Strong background in Freight Forwarding industry.
- Specialist Knowledge & Skills
- Excellent Analytical Skills
- Business Minded and KPI Oriented
- Excellent understanding in shipping incoterms.
- Customer and Result Oriented.
- Interpersonal & Communication Skills
- Has good decision-making ability and solution provider
- Excellent communication skills, both written and verbal.
- Has the ability to build strong and trustful relationship in all levels of stakeholders.
WHAT DO WE HAVE TO OFFER
- HMO w/ 2 free dependents from day 1 of hiring
- Group Life Insurance
- Medical Reimbursement (includes eyeglasses)
- Sick Leave + Vacation Leave + Bereavement Leave
- Birthday token
- Annual Performance Reviews w/ a chance of a salary alignment
- Annual Company Performance Bonus
- Retirement fund
ABOUT TOMORROW
We value your professional and personal growth. That's why we share plenty of career opportunities for you to thrive within CEVA. Join CEVA for a challenging career.
