The Total Quality Management Assistant Manager/QAS Assistant Manager is responsible:
Team collaboration that able to communicate with different levels of the organization to lead necessary information related to quality assurance concern and action implementation.
Maintaining and documents quality audit initiative to ensure that all SLA's have high quality.
Establishing, implementing, and maintaining the Critical Control Points Database.
Preparing different reports in line with company objectives, including Daily Quality Score report, Performance Improvement Initiative report, and Monthly QA report.
Conducting meetings with other departments to formulate improvement activities for quality issue reduction.
Managing the operation of the document control in the assigned department to ensure that all users have the latest revision of appropriate documentation promptly.
Implementing and reinforcing employees to comply company's policies.
Identifying processes, situations, etc., where an organization meets requirements and identifies opportunities for improvements. For example, to develop new ideas to improve overall quality in the process.
Maintaining an objective state of mind and appropriate level of professional skepticism and perform all work with due care.
Verifying and documenting evidence of compliance and non-compliance, submit comprehensive reports on audit findings, and communicate on a timely basis.
Minimum Qualifications
B.S. Accountancy, Computer Science, or Industrial Engineering
4-6 years work experience in Business & Systems Analysis/ Risk Management/ Finance/Accounting Audit/ Internal Quality Audit
Familiar with end-to-end Finance, Admins Services, Human Resources Services, IT Services and Quality Assurance Services design
Familiar with Business Continuity Plan and Risk Management documentation
