Our Company
At DOXA, we are dedicated to connecting businesses with top-tier talent across various industries. Our mission is to deliver innovative solutions that drive exceptional outsourcing services, enabling companies to expand their teams and grow their operations seamlessly.
What sets DOXA apart is our commitment to fostering a vibrant and supportive team culture. Join us and be part of a culture that prioritizes your happiness and well-being, ensuring you thrive both personally and professionally.
The Role
We're seeking a Tier 2 IT Support Specialist. This role is designed for professionals with strong technical troubleshooting skills who enjoy solving complex IT issues and supporting both Windows and Linux environments.
You'll play a key role in resolving escalated technical issues, supporting Microsoft 365 services, managing user accounts and permissions, and ensuring secure network connectivity for our clients.
Location: Must be in Colombia Remote.
Environment: Colombian and International Teams.
Language: Advanced English (B2+ - C1).
Timezone: Monday to Friday
7:00 AM 4:00 PM PST during training.
9:00 AM 6:00 PM PST post-training.
Contract: Non-fixed Term Colombian Contract.
Requirements
- Education: Bachelor's degree in Computer Science, Information Systems, or related field (or equivalent experience).
- Experience: 23 years in IT support, with experience in Windows, Mac, and Linux environments.
- Skills: Tier 2 troubleshooting, Office 365 support, account & access management, networking & remote connectivity, Linux administration, security awareness.
- Characteristics: Strong problem-solving skills, attention to detail, proactive mindset, excellent communication, and a team player.
Responsibilities
- Tier 2 Troubleshooting:
- Resolve escalated Windows, Mac, application, and network issues beyond Tier 1 scope.
- Office 365 Support:
- Support Microsoft 365 services (Outlook, Teams, OneDrive, SharePoint).
- Account & Access Management:
- Manage users, groups, permissions in Active Directory and Azure/Entra.
- Networking & Remote Connectivity:
- Practical understanding of TCP/IP, DNS, DHCP, VPN troubleshooting.
- Experience with firewalls, routers, and secure remote access.
- Linux Administration (Required):
- Hands-on experience supporting Linux systems (Ubuntu & CentOS).
- Troubleshoot services, logs, permissions, SSH, and connectivity issues.
- Security Awareness:
- Recognize security red flags and escalate appropriately.
