Ticket Processing Supervisor

JOB SUMMARY

The Post Turnover Support Supervisor oversees the monitoring, compliance, and resolution of all post turnover concerns to ensure service quality, customer satisfaction, and adherence to company standards.

The role supervises the team in handling SLA compliance, unit access coordination, escalation management, account monitoring, and timely reporting, while driving process improvements and operational efficiency.

DUTIES AND RESPONSIBILITIES

1. Ensure SLA compliance of all endorsed and closed tickets by the team.

2. Oversee Unit Access Policy adherence.

3. Manage and resolve escalations.

4. Monitor and resolve aging/non-moving accounts.

5. Validate and endorse reports on time.

6. Lead, coach, and guide team members.

JOB QUALIFICATIONS AND SKILLS REQUIRED

1. Education bachelor's degree in business administration, Property Management, or any related field.

2. Licenses None required

3. Experience Minimum of 3 years relevant experience, with at least 1 year in a supervisory or leadership role.

4. Skills Strong leadership and team management skills, excellent analytical and reporting skills, attention to detail, decision making ability, knowledge of MD365/PARIS or equivalent systems, excellent communication and interpersonal skills, ability to manage escalations under pressure.