Telephony & Contact Center Support Engineer

Artech Infosystems Private Limited

Mandaluyong City

3-5 Years

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Posted 2 months ago
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Job Description

Job Title:Contact Center Support Engineer

Job Type:Hybrid (2x a week)

Location:Mandaluyong City

Position Type:6 months contract

We're looking for an experienced L2/L3 Support Engineer to manage and support critical telephony and contact center systems. You must have hands-on expertise in IP Telephony with at least one of the following: Twilio, Nuance, or Calabrio.

This role supports business-critical infrastructure and requires strong troubleshooting skills across telephony platforms.

Key Requirements:

L2/L3 support experience in telephony/contact center systems
Expertise in at least one: Twilio, Nuance, or Calabrio
Strong understanding of VoIP, SIP, PBX, IVR, and call routing
Experience with platforms like Cisco, Avaya, or Genesys
Ability to manage escalations and resolve complex issues
Excellent communication and documentation skills

Nice to Have:

Relevant certifications (e.g., CCNA, Twilio, Genesys)
Experience with cloud contact center solutions
Familiarity with networking for voice (QoS, VLANs)

Interested Apply now.

Education

Bachelors/ Degree

More Info

Job Type:

Contract Job

Industry:

Information Technology

Role:

Software Engineer /Programmer

Function:

Open to candidates from:

Philippines/Filipino

About Company

Artech Infosystems Private Limited

Artech is the largest Women & Minority owned IT staffing firm in the US, with US$ 800 million annual revenue run rate in 2021 and a footprint across the globe. With nearly three decades of experience, Artech empowers businesses through applied human intelligence and offers a spectrum of services that include Workforce Solutions (Contingent Staffing, Bulk/ Project Staffing, Master Vendor, RPO, Direct Hire and Payroll Transition) and Project-Based Solutions (Digital Experience, Technical Operations, Technical Development, Business Operations & Digital Platforms). Artech works with over 90 Fortune 500 clients across USA, Canada, India, and China.

Job ID: 126090993