Technical Systems Analyst (Marketing Systems)

Marketing Systems Analyst

Say hello to opportunities at Acquire Asia Pacific Philippines Inc. (Acquire BPO) under the RingCentral account (RingCentral).

It's not everyday that you consider starting a new career. We're Acquire BPO, and we're happy that someone as talented as you is considering this role. First, a little about our client: RingCentral is a $2 Billion+ annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. They invest more than $250 million annually to ensure their AI-enabled technology and platforms meet or exceed the needs of customers.

RingSense AI is RingCentral's proprietary AI solution. It's designed to fit the business needs of customers, orchestrated to be accurate and precise, and built on the same open platform principles that RingCentral applies to their core software solutions.

Systems Analyst (Marketing Systems Development)
Collaborate with stakeholders to gather and validate requirements to improve routing processes. Analyze data, identify gaps, and perform root cause analysis to resolve routing and system issues. Design and implement technical solutions that support sales and marketing operations. Conduct daily system audits, monitor marketing tech stack performance, and troubleshoot issues to ensure reliability. Provide CRM support, data analysis, and technical assistance to stakeholders.

This is where you and your skills come in. We're currently looking for:

• This is where you and your skills come in. We're currently looking for: Systems Analyst,
  Marketing Systems Development

• Collaborate, understand and validate with stakeholders the requirements needed to
  enhance or fix routing issues

• Perform analysis including data, gap, impact, and root cause analysis to understand the
  current routing state

• Design, build, develop, and implement identified solutions to achieve business goals
  across sales and marketing operations

• Perform daily audits of systems to ensure overall marketing tech stack operationality and
  reliability

• Conduct investigations and troubleshooting to identify root causes of reported issues
  and apply concrete solutions

• Provide stakeholder support for CRM features, data analysis, and troubleshooting

To succeed in this role you must have experience in:

• Routing analysis and optimization

• Systems administration and monitoring

• Technical troubleshooting and root cause analysis

• Stakeholder collaboration and requirements gathering

Qualifications:

• 2-4 years of experience in marketing operations, systems analysis, or technical support roles

• Strong analytical skills with keen attention to detail and accuracy.

• Basic to intermediate knowledge of Salesforce, MS Office, Google Workspace

• Proficiency in SQL and ETL tools (Talend/Alteryx)

• Strong analytical and problem-solving skills

• Experience with critical and systems thinking

• Effective communication and data storytelling abilities

• Background in Marketo, integration platforms (Workato, Zapier), or advanced programming (Python, JavaScript) is a plus

• Knowledge of web technologies, APIs, and RESTful services is a plus

• Bachelor's degree in Information Technology, or a related field

• Amenable to work night shifts and on a shifting schedule

• Willing to report onsite in Cubao or Ortigas office, with a hybrid work setup (10-11 onsite days per month)

• Fresh graduates are welcome to apply, preferably with a strong foundation in technical support and working knowledge of Python

What we offer:

• Comprehensive HMO package (medical and dental)

• Paid time off and paid sick leave

• Quarterly Performance Bonus

• Employee Assistance and Wellness Programs

RingCentral is the #1 global cloud-based communications provider because it is not just selling solutions it is enabling human connections. That's why RingCentral is the largest and fastest-growing pure-play provider in its space.

RingCentral's work culture is the backbone of our success. And don't just take our word for it: RingCentral is recognized as the Best Place to Work by Glassdoor, the Top Work Culture by Comparably and RingCentral holds local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success.

About RingCentral/Acquire BPO

RingCentral, Inc. is a US-based company engaged as a global provider of cloud-unified communications and collaboration solutions. It is being serviced in the Philippines by its offshore partner Acquire Asia Pacific Philippines, Inc.

Acquire BPO is an award-winning, global business outsourcer with 8,500+ staff operating out of Class A offices in 16 locations across the Philippines, Australia, the Dominican Republic, and the US, as well as from comprehensive Work-from-Home environments, where client-permitted. We are one of the fastest-growing BPO companies and Australia's largest outsourcer to the Philippines.

We have 15 years of experience delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education, and retail. We're recognized as being Safe, Flexible, and Innovative, giving our clients the capability to Outsource with confidence.

As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates to join our team and partner with one of the biggest cloud communications companies in the world - RingCentral. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.

Acquire BPO is an equal-opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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