Technical Support Specialist

Service Desk / Technical Support Specialist

Location: BGC, Taguig (Hybrid Setup)

Contract Duration: 12 Months

Salary: PHP 30,000–35,000 per month

Work Schedule: Must be willing to work on Australian business hours (AEST/AEDT).

Job Overview

We are looking for a Service Desk / Technical Support Specialist to provide technical assistance to employees and ensure smooth day-to-day IT operations. The role involves troubleshooting hardware and software issues, providing onsite and remote support, managing IT equipment, and resolving technical concerns within agreed service levels.

Key Responsibilities

• Provide technical support for laptops, desktops, printers, mobile devices, and other IT equipment.
• Troubleshoot hardware, software, network, and Microsoft 365-related issues.
• Install, configure, deploy, and maintain computers and other IT devices.
• Manage IT assets, including inventory, equipment tracking, and device collection.
• Log, monitor, and resolve incidents and service requests using ServiceNow or similar tools.
• Assist with network connectivity, meeting room equipment, and video conferencing systems.
• Coordinate with internal IT teams and external vendors to resolve technical issues.
• Provide timely and professional support to employees, including senior management.

Qualifications

• At least 2–4 years of experience in IT Support, Service Desk, Helpdesk, or Deskside Support.
• Experience providing technical support in a corporate or enterprise environment.
• Hands-on experience troubleshooting laptops, desktops, printers, and other IT devices.
• Good working knowledge of Windows OS and Microsoft 365 applications.
• Familiarity with ServiceNow or other IT ticketing systems.
• Basic knowledge of Active Directory, Microsoft Intune, SCCM, and network troubleshooting.
• Good English communication and customer service skills.
• Ability to work independently and handle multiple support requests.
• Willing to work on a hybrid setup in BGC, with occasional shift or weekend support as needed.

Interested candidates are encouraged to apply!