Experience level: 3-8 Years
About the Role:
Technical support: Oversee major incidents, mitigate risks, and provide stability through proactive solutions.
Responsibilities
- Strong knowledge of cloud-based services with excellent knowledge of Windows Servers OS, Linux, Active Directory, and networking.
- Work cross-functionally with internal teams to improve support processes, lead strategic initiatives, bring in efficiency and collaboration of best practices.
- Provide guidance to support engineers and also maintain technical documentation and prepare knowledge base to ensure SOPs for all kind of concepts exist.
- Troubleshoot and manage SQL databases for efficient support operations.
- Enhance support infrastructure, implement automation, and drive efficiency improvements.
Qualifications
- Interpersonal Skills Required: Ability to communicate clearly and professionally with customers, both verbally and in writing.
- Strong commitment to providing exceptional customer service and ensuring customer satisfaction.
Required Skills
- Expecting Windows background (L2/L3) along with VM and Azure
- Additionally he/she should be good in Linux administration
