Job Overview
We're looking for a resourceful Technical Support Specialist to provide exceptional assistance to clients across email, chat, and phone channels. You'll troubleshoot software issues, collaborate with engineering teams, and ensure seamless support for innovative products in a fast-paced environment.
Salary
- Php 23,000(this excludes perfect attendance bonus of Php1,000.00, night differentials, potential account-specific incentives, etc.)
Perks
- Free daily meals
- Wellness programs
- Paid time off
- Continuous professional development
- Office Location: KSS Building Buhangin and Aeon Towers, Bajada, Davao City
Key Responsibilities
- Provide technical support via email, chat, and phone on a 24/7 rotational shift
- Investigate and resolve software issues using configuration screens and basic SQL queries
- Document and escalate complex issues to higher-level support or engineering teams
- Collaborate with team members to ensure smooth handovers between shifts
- Maintain accurate records of customer interactions and resolutions
Work Schedule
- Morning Shift; Mid Shift; Graveyard Shift (rotational)
Ideal Candidate
- Strong English communication skills (verbal & written)
- Experience in technical support or IT helpdesk roles
- Familiarity with SQL and troubleshooting software issues
- Ability to work in a fast-paced, collaborative environment
- Detail-oriented with strong problem-solving skills
