Technical Support Specialist

OPENTEXT

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

YOUR IMPACT

OpenText is more than just a place of employment. It's an exciting and diverse organization with intelligent people, innovative programs, and dynamic opportunities to enhance your career and life. The OpenText culture recognizes People First and supports you to further develop and grow your career.

We are looking for a Technical Support Specialist/Application Support Specialist.

WHAT THE ROLE OFFERS

• Amenable to work full 5 days onsite in Makati (including weekend shift, as needed)
• May require shifting/rotating schedule (APAC, EMEA and US hours)
• May require on-call duties and weekend rotation
• Able to take escalations from Support agents, Professional Services teams, Operations, and Product Development
• Provides technical support in a production environment by responding to case service levels, analyzing issues, developing resolutions to problems of limited scope, and complexity
• Troubleshooting applications, and web-based applications, but not limited to this
• Provides enhanced file and transaction error handling and reporting based on Customer's identified business needs. This includes prioritization of EDI Critical document types for document error notification within the required service level agreement

WHAT YOU NEED TO SUCCEED

• Must demonstrate effective English communication skills and the capability of delivering technical solutions to customers who may or maybe not be EDI savvy
• Professional working-level English proficiency is required for effective customer communication
• Good customer orientation and can work under pressure
• EDI (Electronic Data Interchange) knowledge preferred

ONE LAST THING:

OpenText is more than just a corporation, it's a global community where trust is foundational, the bar is raised, and outcomes are owned. We take pride in the high expectations placed on us by our customers and strive to exceed those expectations with a culture that fosters extraordinary customer service. We are the voice of our customers, and we focus on making them wildly successful.

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, veteran status, disability, religion, or other basis protected by applicable laws.