Technical Support Specialist

URGENTLY HIRING! Apply NOW!

YOUR IMPACT

OpenText is more than just a place of employment. It's an exciting and diverse organization with intelligent people, innovative programs, and dynamic opportunities to enhance your career and life. The OpenText culture recognizes People First and supports you to further develop and grow your career.

Join a leading IT company as an Associate Product Support Specialist (internal job title) / Technical Support Specialist (external job title) and support Carbonite, a trusted cloud storage and data protection solution of OpenText.

WHAT THE ROLE OFFERS

• Be part of a dedicated account, working directly with the company behind the product.
• Provide business-to-consumer (B2C) technical support, primarily through high-volume calls, with additional exposure to email and chat channels.
• Engage with a predominantly U.S.-based customer base, gaining valuable experience in international client support.
• Experience in upselling/do retention is a plus
• Provide advanced troubleshooting on issues, including but not limited to, missing data and advanced technical issues.

WHAT YOU NEED TO SUCCEED

• Must be amenable to do hybrid work (3x onsite/week, 2 days WFH) in Makati
• Must be flexible to work PREDOMINANTLY NIGHT shift, can do shift rotation (including weekends), as needed
• Preferred, but not required, at least 1 year of Technical Support experience/background with very good problem-solving, analytical, and organizational skills
• Associate Degree in a technical field or equivalent experience is preferred
• Must be able to work during Philippine holidays, and on-call (when necessary)
• Strong verbal and written communication skills
• Ideally 1-2 years experience supporting Windows (Desktop and Server environments), Mac OS, desktop applications, networking, security, and web applications

ONE LAST THING:

OpenText is more than just a corporation, it's a global community where trust is foundational, the bar is raised, and outcomes are owned. We take pride in the high expectations placed on us by our customers and strive to exceed those expectations with a culture that fosters extraordinary customer service. We are the voice of our customers, and we focus on making them wildly successful.