Technical Support Specialist

Technical Support Specialist

Hostify is a fast-growing startup providing a cloud-based property management and channel manager solution for short-term rental and vacation rental hosts and property managers worldwide. We're expanding our team to better serve and support our customers around the globe.

We have simple but agile processes, combined with a friendly and encouraging atmosphere. We play as a team and are determined to provide world-class service to our customers, exceeding their expectations whenever possible.

Role Description

This is a full-time role for a Technical Support Specialist supporting a SaaS platform used by property managers and hosts to manage listings, reservations, and guest communications across multiple booking channels. Responsibilities include, but are not limited to:

• Providing application support services to clients via our support system, email, and sometimes WhatsApp.
• Helping customers set up the product, including channel connections to OTAs (Airbnb, Booking.com, Vrbo, Expedia, and others), and participating in product demos and trainings.
• Troubleshooting sync issues between Hostify and connected booking platforms (e.g., reservation, pricing, and availability discrepancies).
• Alerting the development team about complaints and incidents.
• Responding to alerts and various technical issues, in real time, on a daily basis.
• Collecting customer feedback on a regular basis.
• Tracking events until problems are resolved, contacting stakeholders in the organization when needed.

Requirements

• Must have experience as an application support specialist for a SaaS platform, working with international clients.
• Experience with short-term rental (STR) booking sites and OTAs (e.g., Airbnb, Booking.com, Vrbo/HomeAway, Expedia) is required — familiarity with listing management, channel syncing, or reservation workflows is a strong plus.
• Technical background in: analyzing and producing reports, internet experience, basic system administration and/or web development skills.
• Comfort working with APIs and troubleshooting integration issues between platforms.
• Ability to analyze problems quickly and find suitable solutions based on available resources.
• Ability to speak and write succinctly about complex technical issues.
• Must be a fast learner, have the ability to multi-task, and be tech-oriented.
• Must be fluent in English with the ability to converse fluently, and write/answer emails in English.
• Additional languages are an advantage.
• Must be a team player.
• Experience in the travel or vacation rental industry is required!

Our Offer

We offer a competitive salary. Our commitment to your growth is demonstrated through opportunities for training and personal development. You'll also benefit from being part of a collaborative international team environment, where diverse perspectives and innovative ideas thrive.

Join Hostify

If you're passionate about startups, new technologies, and eager to make a significant impact in the fast-paced world of vacation rental management, we'd love to hear from you.

We guarantee the confidentiality of all applications. Only candidates selected for further consideration will be contacted.