Are you passionate about technology and love solving complex problems We're looking for a customer-focused Technical Support Specialist to join a dynamic team supporting both internal and external users.
In this role, you'll be the go-to expert for troubleshooting hardware, software, and application-related issues, ensuring users receive exceptional support and seamless service experiences
.
What You'll
- DoDiagnose and resolve desktop hardware, software, and application issu
- esProvide technical support for escalated and complex cas
- esPerform installation, move, add, and change (IMAC) activiti
- esSupport data backup and restoration activiti
- esCollaborate with cross-functional teams to drive issue resoluti
- onDeliver customer training and support for technical solutio
- nsEnsure all service requests and incidents are handled within SLA targe
tsWhat We're Looking F
- orFluent in Japanese and English (written and verba
- l)Minimum 2 years of Application Support / Service Desk experien
- ceMinimum 2 years of professional troubleshooting experien
- ceStrong knowledge of Windows and macOS environmen
- tsExcellent communication and customer service skil
- lsStrong problem-solving abilities and sense of urgen
- cyAbility to multitask in a fast-paced environme
- ntCollaborative team player with a growth minds
etNice to Ha
- veITIL Certificati
- onExperience with Fieldglass, SAP Ariba, Coupa, or other Procure-to-Pay solutio
- nsProcurement or Accounts Payable experien
ce
