Technical Support Representative

1-3 Years

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Early Applicant

Job Description

Act as the first point of contact via phone, email, or chat for customer inquiries
Provide technical troubleshooting for internet connectivity, modems, and routers
Log tickets, document issues, and escalate to Network Engineers when needed
Deliver customer service support: billing questions, account setup, service changes
Perform follow-up calls to ensure issues are resolved and clients are satisfied
Assist with service provisioning and installation scheduling
Maintain clear and professional communication at all times
1+ year experience in tech support or customer service (ISP experience a plus)
Fluent in English (spoken & written)
Basic understanding of home networking (modem/router setup, Wi-Fi troubleshooting) preferred
Strong problem-solving, multitasking, and communication skills
Willingness to work on rotating shifts (including evenings/weekends)