Technical Support Representative

Great People make Schneider Electric a great company.

Do you dream of working in a company that is driven by a meaningful purpose and that continuously creates an inclusive environment where you are empowered to do your best and be innovative Start making an IMPACT!

The Role: Technical Support Representative

What will you do:

• Provide expert technical support and troubleshooting for product installation, activation, and compatibility inquiries via phone, chat, and text
• Partner with after-sales and marketing teams to manage product quality returns and enhance customer satisfaction
• Participate in continuous improvement initiatives including complaint and knowledge management systems
• Identify and capitalize on opportunities to elevate customer service while handling support requests
• Process and administrate customer orders while supporting revenue generation activities

What will make you successful:

• Strong technical aptitude with ability to quickly learn new products and technologies
• Excellence in customer service with outstanding communication and problem-solving abilities
• Demonstrated ability to handle multiple tasks in a fast-paced environment
• Knowledge of contact center systems and customer service tools
• Proven track record of contributing to team success and continuous improvement initiatives

What's in it for you:

• Comprehensive training and development programs to enhance your technical expertise
• Opportunity to shape customer experience and drive product improvements
• Collaborative work environment focused on innovation and personal growth
• Clear career progression path with opportunities to expand your skill set
• Engaging team culture that values your contributions and ideas

Who would be successful

Bachelor's Degree in Computer Engineering, ECE, Computer Science or related fields
Fresh Grad is welcome, Work experience in a BPO/Call Center is an advantage
Knowledgeable in power, electricity, and networking
Good verbal and written communication skills (English)
Willing to work in EPZA Rosario, Cavite
Open to working night shifts and a hybrid schedule
Must have a good internet connection and can work effectively at home

Let us learn about you! Apply today.

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Looking to make an IMPACT with your career

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric - apply today!

36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World's most sustainable corporations

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and inclusion is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.