About NCR
NCR Corporation (NYSE: NCR) is a leader in transforming, connecting and running technology platforms for self-directed banking, stores and restaurants. NCR is headquartered in Atlanta, Ga., with 38,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.
Title: Technical support representative
Location: Cebu, Philippines
Summary
Join NCR Voyix's Technical Assistance Center (TAC) and be the first line of support for our customers. You'll troubleshoot technical issues, provide exceptional customer care, and help keep our retail, hospitality, financial, and cloud solutions running smoothly.
Key Responsibilities
- Provide Level 1 technical troubleshooting for POS devices and other supported equipment.
- Remotely diagnose issues, provide accurate solutions, and dispatch field technicians when required.
- Communicate with customers via phone, email, chat, and remote tools to resolve incidents.
- Follow defined Remote Incident Management processes and document all activities in the incident tracking system.
- Review incident history and identify recurring issues.
- Escalate incidents according to established escalation paths when necessary.
- Contribute to knowledge articles and maintain accurate customer/system documentation.
- Participate in team meetings, coaching, performance programs, and continuous improvement initiatives.
- Support less experienced colleagues through knowledge sharing and joint work sessions.
- Conduct incident quality audits and call monitoring activities.
Required Qualifications
- 12 years of experience in technical support or similar role.
- Strong communication, customer service, and customerhandling skills.
- Functional proficiency in required foreign languages based on customer needs.
- Solid technical aptitude and problemsolving ability.
- Ability to learn and apply new technical knowledge through training.
Shift & Work Arrangement
- 24/7 shift coverage (rotational shifts).
- Onsite position.
Offers of employment are conditional upon passage of screening criteria applicable to the job.
EEO Statement
Integrated into our shared values is NCR's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.
Statement to Third Party Agencies
To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.
