Technical support Representative

1-3 Years

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Early Applicant

Job Description

The Role

You will be responsible for :

Handling inbound calls and emails in a professional manner.
Resolving customer inquiries and requests and ensuring strong customer satisfaction.
Working with various internal teams to ensure prompt and accurate order processing and delivery.
Escalating customer feedback as required.
Escalating technical issues to the relevant parties when needed and following up till the issues are closed.
Ensuring all standards and procedures are followed and maintained.
Answering queries and resolving issue relating to usage of standard applications and IT services.
Providing monthly help desk reports.

Ideal Profile

You possess a Degree/Diploma in Computer Science, Engineering or related field.
You have at least 1 year experience, ideally within a Customer Service or Helpdesk / Technical Support role.
You possess excellent interpersonal as well as written and verbal communication skills.
You have excellent communication and interpersonal skills.
You are adaptable and thrive in changing environments
You possess strong analytical skills and are comfortable dealing with numerical data
You are a strong networker & relationship builder
Amenable to work onsite in Pampanga

What's on Offer