Take Ownership of Critical Connectivity Support Solutions
Technical Support Representative plays a vital role in helping customers stay connected through reliable internet and telecommunications services. Join a growing international organization that delivers essential connectivity solutions and customer-focused services. Build a long-term global career with Emapta while supporting a business recognized for innovation, operational excellence, and outstanding customer experiences.
Snapshot
Employment Type: Full-time
Shift: Day Shift (7:00 AM to 4:00 PM), Consecutive Off
Work Setup: Onsite, Ortigas
Salary: PHP 25,000 to PHP 28,000
Full Benefits
- Competitive Salary Package
- HMO coverage with free dependent upon regularization
- Prime office location in Ortigas (Easy access to MRT stations, restaurants, and banks)
- Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
- Unlimited upskilling through Emapta Academy courses (Want to know more Visit: https://emapta.com/training-calendar/)
- Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
- Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
- Unlimited opportunities for employee referral incentives across the organization
- Standard government and Emapta benefits
- Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
- Fun engagement activities for employees
- Mentorship and exposure to global leaders and teams
- Career growth opportunities
- Diverse and supportive work environment
Qualifications
- 1-2 years of Technical Support Representative experience in a BPO environment, preferably handling Telco home broadband or internet services
- Experience supporting telecommunications, broadband, internet, or connectivity-related campaigns is highly preferred; exposure to international customer support environments is an advantage
- Customer service campaign experience may be considered, preferably with technical troubleshooting exposure
- Experience providing live web-chat support is an advantage
- Basic knowledge of computer networking, internet connectivity, email systems, common email clients, and smartphone email configuration
- Excellent written and verbal communication skills
- Bachelor's degree holder or college undergraduate
- Strong multitasking skills with the ability to manage customer concerns in a fast-paced support environment
- Available to start immediately
- Willing to work onsite at Mega Tower, Ortigas
Responsibilities
- Run service qualification checks using web-based tools and support systems
- Troubleshoot internet, broadband, voice, and connectivity issues across fixed, wireless, mobile, ADSL, PSTN, and VoIP technologies
- Support customers through inbound calls, outbound calls, chat, and email
- Guide new customers through internet setup, recommendations, and onboarding support
- Use knowledge base resources to research issues and provide accurate, timely solutions
- Record customer concerns, actions taken, and resolutions in CRM and related platforms
- Follow applicable telecommunications regulations, service standards, and operational procedures while supporting customers
Join the Top 1% Talent. A Better Career. A Better Life.
Welcome to Emapta Philippines, where high-performing professionals build long-term global careers with leading international companies. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and winner of Inspiring Workplaces Australasia 2026, Emapta delivers a workplace defined by stability, growth, and purpose. Here, your career moves forward with meaningful opportunities, world-class support, and a culture built for excellence.
Apply now and be part of the #EmaptaEra.
