Job Description
Role Overview
We're looking for a sharp Helpdesk Agent to join our Contact Centre team! In this role, you'll be the go-to support champion for business owners using our card payment hardware and services. Your mission Provide top-tier technical guidance so our clients can accept in-store payments without a hitch.
What You'll Do
Act as the first line of phone support for customer questions and technical troubleshooting.
Keep accurate records in our ticketing system, following best practices to deliver a great user experience.
Diagnose and fix technical glitches using internal tools, and smoothly escalate trickier cases to Level 2 support.
Manage your own ticket queue to ensure everything is resolved within our agreed timelines (SLAs).
What You Bring
1+ years of experience in a customer-facing environment (like retail, hospitality, or call centers).
Tech-savvy skills with the ability to multitask across different systems.
Strong verbal and written communication skills.
The ability to thrive in a fast-paced team with excellent attention to detail.
Industry
Information Technology & Services
