Technical Support Representative

Job Description

TECHNICAL SUPPORT STAFF - iSolutions International Inc. and ITDepot Inc.

Qualifications

Bachelor's degree in IT, Computer Science, or related field (or equivalent experience)

Basic knowledge of hardware, software, and networking

Strong troubleshooting and problem-solving skills

Good communication and customer service skills

Familiarity with operating systems (Windows, macOS, Linux)

Ability to work independently and in a team

Willingness to learn new technologies

Relevant certifications are a plus

Responsibilities

Provide first-line technical support to users via phone, email, or chat

Troubleshoot hardware, software, and network issues

Install, configure, and maintain computer systems and applications

Escalate complex issues to higher-level support when needed

Document incidents, solutions, and system changes

Assist with system updates, patches, and backups

Ensure security protocols and IT policies are followed

Deliver user training and guidance on basic technical issues