TECHNICAL SUPPORT STAFF - iSolutions International Inc. and ITDepot Inc.
Qualification
- Bachelors degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of hardware, software, and networking
- Strong troubleshooting and problem-solving skills
- Good communication and customer service skills
- Familiarity with operating systems (Windows, macOS, Linux)
- Ability to work independently and in a team
- Willingness to learn new technologies
- Relevant certifications are a plus
Description
- Provide first-line technical support to users via phone, email, or chat
- Troubleshoot hardware, software, and network issues
- Install, configure, and maintain computer systems and applications
- Escalate complex issues to higher-level support when needed
- Document incidents, solutions, and system changes
- Assist with system updates, patches, and backups
- Ensure security protocols and IT policies are followed
- Deliver user training and guidance on basic technical issues
