Technical Support Representative
Technical Support Representative
eagle express lines, inc. phEarly Applicant
- Posted 2 months ago
- Be among the first 10 applicants
Job Description
TECHNICAL SUPPORT STAFF - iSolutions International Inc. and ITDepot Inc.
Qualification
Qualification
- Bachelor's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of hardware, software, and networking
- Strong troubleshooting and problem-solving skills
- Good communication and customer service skills
- Familiarity with operating systems (Windows, macOS, Linux)
- Ability to work independently and in a team
- Willingness to learn new technologies
- Relevant certifications are a plus
- Provide first-line technical support to users via phone, email, or chat
- Troubleshoot hardware, software, and network issues
- Install, configure, and maintain computer systems and applications
- Escalate complex issues to higher-level support when needed
- Document incidents, solutions, and system changes
- Assist with system updates, patches, and backups
- Ensure security protocols and IT policies are followed
- Deliver user training and guidance on basic technical issues
More Info
Key Skills
About Company
Skills:
computer technology , Wan, Software Installation, Lan, internet navigation, networking components, Installations, system functions, Email Management, computer operating systems, Troubleshooting
Skills:
network security, Wireless Technologies, routing, ip networking, Preventive Maintenance, switching, Wireless and network infrastructure, Structured Cabling, Fire detection and public address systems, Servers storage and endpoint devices, CCTV and video surveillance, Access control and biometric systems, System testing and commissioning