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One-Off Solution Group

Technical Support- Italian Bilingual

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  • Posted 12 hours ago
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Job Description

The Italian Bilingual Technical Support Representative is responsible for handling inbound calls and messages from Italian-speaking customers. The role focuses on answering initial inquiries, documenting customer concerns, and efficiently transferring them to the appropriate department for resolution while ensuring excellent customer service.

Key Responsibilities

  • Answer incoming calls, emails, and messages in both Italian and English.
  • Provide basic information and assistance to customers.
  • Record customer concerns accurately in the system.
  • Transfer calls or messages to the appropriate department for resolution.
  • Ensure smooth communication flow between customers and internal teams.
  • Maintain a professional, courteous, and empathetic tone at all times.
  • Follow standard operating procedures and service level agreements.
  • Escalate urgent issues to supervisors when necessary.
  • Assist in translating simple messages or instructions as required.
  • Willing to report in the office during training period and as necessary.

Qualifications

  • Must be proficient in Italian and English (verbal and written).
  • No experience required
  • Excellent communication and listening skills.
  • Ability to multitask and manage time effectively.
  • Familiarity with call-handling systems, email platforms, or ticketing tools is an advantage.
  • Strong interpersonal skills and a customer-focused attitude.

More Info

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Job ID: 143139797