Technical Support Engineer

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

TaskUs People First culture has grown the company to have approximately 45K employees worldwide. We are currently in twenty-three locations across twelve countries, including the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.

What We Offer: TaskUs provides world-class benefit packages with competitive industry salaries to all its employees. With well-developed departments, such as Total Rewards, Wellness, HR, and Diversity, we continuously thrive in supporting a People First culture. We are known for our inclusiveness and community impact. We also promote internal mobility and professional development at every step of an employee's career within TaskUs. Come be part of TaskUs that supports People First by applying today!

What can you expect in a Technical Support Engineer role with TaskUs:

To enhance our global support team, we are hiring an Associate Technical Support Engineer – L1 with strong and proven customer service experience in the IT market to be based in Manila office. As an Associate Technical Support Engineer – L1, you will build and expand upon our

professional excellence in support service, customers, ensuring customer delight by meeting or exceeding internal KPI targets and expectations. With your expertise and passion for problem-solving, you'll play a pivotal role in keeping businesses running smoothly & securely while building lifelong relationships. The successful candidate is expected to maintain a professional, courteous, and customer-first attitude while working on chats, phones & tickets. If you are an overachiever with proven technical support experience who thrives in a fast-paced environment, we want to speak with you.

Required Skills:

• Good knowledge of major Windows operating systems.
• Strong understanding of Network stack - TCP/IP, DNS, DHCP, HTTP/HTTPS using CLI commands (ping, ip configuration, telnet, traceroute, etc).
• Understanding of Encryption - SSL/TLS, Types of Certificates.
• Basic Windows & Office 365 Administration.
• Exposure to administering Active Directory & Entra ID.
• Familiar with RESTful API usage.
• Ability to read SQL queries.
• Experience with PSA/CRM tools & applications.
• Familiar with troubleshooting financial systems & POS machines.
• Knowledge of Single Sign-On/Multifactor authentication configuration and troubleshooting.
• Excellent written and verbal communication skills.

Preferred Qualifications:

• Industry-accepted certifications or equivalent work experience in one or more of the following areas:
• CompTIA A+
• CompTIA Network+
• CompTIA Linux+

Education / Certifications:

• Bachelor's degree in a technical field (e.g. Computer Science, Information Technology) or equivalent professional experience.

Work Location / Work Schedule / Travel:

• 100% on-site in Las Pinas office
• Rotating/Shifting schedule

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.