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Technical Support Engineer

Sprinklr
1-6 Years
Gurugram
Quick Apply
  • Posted a month ago
  • Over 500 applicants have applied

Job Description

Role Responsibilities:

  • Troubleshoot and resolve customer-reported issues across CRM and SaaS platforms
  • Collaborate with product and engineering teams for bug resolution and feature improvement
  • Maintain and update technical documentation and knowledge base articles
  • Analyze logs and data flows using tools like Graylogs, Kibana, and Query Executors

Key Deliverables:

  • Timely ticket resolution within SLA, reducing escalation and re-open rates
  • Identification of product gaps with detailed RCA for engineering feedback
  • Creation of reusable documentation and guides for internal and customer use
  • Continuous support improvement through process enhancement initiatives

About Company

Sprinklr

Job ID: 112030587

Last Updated: 09-07-2026 00:20:48 PM
Homejobs in Gurgaon / GurugramTechnical Support Engineer

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