Discover your 100% YOU with MicroSourcing!
Position: Technical Support Engineer II
Work setup & shift: Onsite | Flexible Working Schedule
Why join MicroSourcing
Youu0027ll have:
- Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
- A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
- Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
- Career Growth: Take advantage of opportunities for continuous learning and career advancement.
- Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
Your Role:As a Technical Support Engineer II , you will be responsible for:- Monitor and triage incoming support cases via a shared queue.
- Prioritize and resolve quick-win issues to meet response and resolution SLAs.
- Identify and escalate Severity 1 cases following established protocols.
- Maintain and update backlog cases with clear, structured documentation.
- Participate in weekend/on-call support as per the rotation schedule.
- Troubleshoot issues related to Linux systems, basic networking, virtualization, and cloud environments.
- Reproduce customer issues in lab environments and provide detailed findings to R&D when needed.
What You Need:Non-negotiable Requirements:- Proven experience, hands-on with the networking devices (basic), security devices, and a good grasp of the Linux Operating system
- A minimum of 4-5 years of knowledge/prior experience in the Linux
Operating System is required. - Global support experience working with internal and external
stakeholders is a requirement. - Excellent communication skills.
- Basic knowledge of any Scripting Languages like Bash, PowerShell, and Python would be nice to have.
- Prior experience in supporting large customers globally and working with vendors.
About MicroSourcing
With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.
Our commitment to 100% YOU
MicroSourcing firmly believes that our companyu0027s strength lies in our peopleu0027s diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.
At MicroSourcing, equality is not merely a slogan - itu0027s our commitment. Our way of life. Here, we donu0027t just accept your unique authentic self - we celebrate it, valuing every individualu0027s contribution to our collective success and growth. Join us in celebrating YOU and your 100%!
For more information, visit https://www.microsourcing.com/
.Terms & conditions apply
