Technical Support Engineer - L1

About TaskUs:TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally.Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.

What We Offer:At TaskUs, we prioritize our employees well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

Technical Support Engineer - L1

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

TaskUs culture has grown the company to have approximately 45K employees worldwide. We are currently in twenty-three locations across twelve countries, including the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.

What We Offer:TaskUs provides world-class benefit packages with competitive industry salaries to all its employees. With well-developed departments, such as Total Rewards, Wellness, HR, and Diversity, we continuously thrive in supporting a culture. We are known for our inclusiveness and community impact. We also promote internal mobility and professional development at every step of an employee's career within TaskUs. Come be part of TaskUs that supports by applying today!

What can you expect in a Technical Support Engineer - L1 role with TaskUs:

Key Responsibilities:

As aTechnical Support Engineer- L1, youwill build and expand upon our professionalexcellence insupport service to all customers,ensuringcustomerdelightby meeting or exceeding internalKPItargets and expectations.With yourexpertiseand passion for problem-solving,you'llplay a pivotal role in keeping businesses running smoothly&securelywhile buildinglifelongrelationships.The successful candidate is expected tomaintaina professional, courteous,andcustomer-firstattitudewhile working on chats, phones & tickets. If you are an overachiever with proventechnicalsupport experience who thrives in a fast-paced environment, we want to speak with you.

Required Qualifications:

• Working knowledgeof majorOS-Linux/UNIXsystems, Windows OS & macOS.Virtualizationtechnologies-VMware and Hyper-V.

• Experience with BIOS/UEFI troubleshooting and system boot diagnostics.

• Hands-on experience with Linux commands & troubleshooting using PuTTY/SSH.

• Basic system log analysis beyond Event Viewer (e.g., /var/log/, application logs).

• Windows server and workstation hardware troubleshooting.

• Windows Server Core management & Administration skills (roles and features, disk management).

• Active Directory permissions (ACLs) & Group Policy.

• Familiar with NAS, SAN, Tape, USB, RAID configurations,and virtual storage concepts.

• Understanding of file systems (NTFS, FAT, ext4), permissions, backup & recoveryconceptsand methodologies

• Basic Knowledge of MS Exchange Server, MS SQL & Oracle DB commands.

• Familiar withtheOSI model& experience with troubleshooting Network stack - TCP/IP, DNS, DHCP, HTTP/HTTPS using CLI commands (ping, ipconfig,Nmap, traceroute, etc).

• Firewallrule configuration and troubleshooting portsblock,identifyinglatency&packet loss.

• Excellent written and verbal communication skills.

Preferred Qualifications:

• CompTIA A+

• CompTIA Network+

• CompTIA Server+

• CompTIA Security+

• Microsoft Certified Azure Administrator

• Red Hat Linux

• VMware VCP

• AWS Certified Solutions Architect

Education / Certifications:

• Bachelor's Degree in ECE, Computer Engineering, Computer Science, Information Technology, or any IT / Computer-related course

Work Location / Work Schedule / Travel:

• Site: TaskUs - Las Pinas | Hiraya

• Setup: Full-time Onsite

• Schedule: Rotational

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI:In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to

We invite you to explore all TaskUs career opportunities and apply through the provided URL .

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI:In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to

We invite you to explore all TaskUs career opportunities and apply through the provided URL.