Join our dynamic team as a Technical Support Engineer and gain hands-on experience with APIs, system monitoring, and troubleshooting real-world technical issues. This role is perfect for those who enjoy problem-solving, working with logs, and supporting mission-critical applicationsoffering a strong foundation for future roles in DevOps, SRE, or Software Engineering.
Job Descrption
- Respond to and resolve support tickets for application and API-related issues.
- Use tools like Postman to test, validate, and troubleshoot API requests.
- Review and analyze application and system logs to identify root causes of issues.
- Monitor application performance using tools such as Grafana, Kibana, or Datadog.
- Collaborate with Engineering, QA, and Product teams to escalate and resolve complex issues.
- Document troubleshooting steps, resolutions, and best practices for internal reference.
- Proactively identify opportunities to improve system reliability and performance.
- Provide clear and professional communication to internal teams and clients.
Qualifications
- Experience in application support or technical support roles.
- Proficiency with APIs and tools like Postman.
- Ability to read, interpret, and analyze logs.
- Familiarity with monitoring/logging tools: Grafana, Kibana, or Datadog.
- Strong problem-solving and analytical skills.
- Good communication skills, both written and verbal.
