Our client helps enterprises simplify network complexity. As a leading Network Security Posture Management platform, the company provides a unified control plane for modern hybrid networks spanning on-premises, cloud, SASE, microsegmentation, and multi-vendor environments. Trusted by thousands of organizations worldwide, the platform delivers continuous risk visibility, reduces exposure through policy-driven automation, and enables continuous compliance and audit readiness at scale.
Required skills:
- Prior customer-facing experience in a technical or support role
- Core requirements: Kubernetes, Linux, Networking, Strong troubleshooting skills and the ability to work independently (minimal supervision), Cloud systems experience
- 5+ years of experience with Linux server operations and virtualization or network/security systems
- Experience working with Kubernetes and complementary services
- Strong understanding of networking fundamentals and internet technologies (routing, NAT, advanced TCP/IP, etc.)
- Hands-on experience with firewall administration and configuration (e.g. Check Point, Palo Alto, Cisco, Juniper, Fortinet)
- Scripting skills (Perl, Python, Bash) are a plus
- Cloud systems experience
- High sense of ownership, reliability, and accountability
- Excellent verbal and written communication skills, with strong analytical and critical-thinking abilities
As a Technical Support Engineer – Tier 3, you will:
- Provide technical support to global customers and partners using multiple communication channels
- Troubleshoot issues to full resolution across the client's platform and underlying operating systems
- Own and manage your ticket queue, maintaining clear and proactive communication with customers
- Act as a liaison between customers and internal technical teams
- Support implementation and integration of the client's solutions within customer environments
- Contribute to documenting best practices for maintaining and operating the platform
- Build a deep understanding of customer infrastructures and technical setups
Working Hours:
Philippine Standard Time:
7:00 AM - 4:00 PM (preferred)
8:00 AM - 5:00 PM (acceptable)
