Technical Support Associate (Remote)
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Job Title:Technical Support Associate
Location: Philippines (Remote)
About the Role
We are looking for a customer-focused Technical Support Associate to join our growing Software Development team. This is an excellent opportunity for fresh graduates and early-career professionals who are passionate about technology and enjoy helping users solve technical issues.
Key Responsibilities
• Provide technical support via email, chat, and ticketing systems.
• Troubleshoot software, application, and user-related issues.
• Document incidents, resolutions, and support activities.
• Escalate complex technical issues to engineering teams as needed.
• Assist with user account management, onboarding, and system access.
• Deliver a positive customer experience through timely issue resolution.
Qualifications
• Bachelor's degree in IT, Computer Science, Information Systems, or related field.
• Fresh graduates and candidates with up to 2 years of experience are welcome to apply.
• Basic understanding of software applications, Windows, and Microsoft 365.
• Strong communication and problem-solving skills.
• Customer-service mindset and willingness to learn.
• Good written and verbal English skills.
Job ID: 152008677
Skills:
Windows OS, network security, Microsoft Office, Software Installation, Firewalls, helpdesk ticketing systems
Skills:
Servicenow, Mobile Devices, Macos, Networking Concepts, Windows, ChromeOS, ticket management platforms
Skills:
Encryption - SSL TLS, Network stack - TCP IP DNS DHCP HTTP HTTPS, Sql Queries, troubleshooting financial systems POS machines, Windows operating systems, Types of Certificates, Windows Office 365 Administration, Single Sign-On Multifactor authentication configuration and troubleshooting, PSA CRM tools applications, Active Directory Entra ID, RESTful API usage
