Windows OS, network security, Microsoft Office, Software Installation, Firewalls, helpdesk ticketing systems

Servicenow, Mobile Devices, Macos, Networking Concepts, Windows, ChromeOS, ticket management platforms

Encryption - SSL TLS, Network stack - TCP IP DNS DHCP HTTP HTTPS, Sql Queries, troubleshooting financial systems POS machines, Windows operating systems, Types of Certificates, Windows Office 365 Administration, Single Sign-On Multifactor authentication configuration and troubleshooting, PSA CRM tools applications, Active Directory Entra ID, RESTful API usage