We're Hiring: Technical Support and Release Manager!
Looking for a role that fosters collaboration, creativity and career growth in a vibrant office environment We got you covered!
We are currently on the lookout for a Technical Support and Release Manager to join our team at Cloudstaff, the #1 workplace everywhere! Think you qualify for the role Attach a 1-2 minute video intro and introduce yourself to us so we can meet you virtually. Attach this together with your updated CV to become a priority applicant!
Role: Technical Support and Release Manager
Work Arrangement: Work from Home
Location: Philippines - Any CS Branch (Makati, Ortigas, Pampanga, Cebu)
Schedule: Night/Morning shift
Job description:
Key responsibilities
Client Support
- Support new client installations and onboarding
- Troubleshoot technical issues, including configuration and installation problems
- Provide support coverage and pick up client tickets when the support team is short-staffed
Release Management
- Coordinate and manage software release processes
- Test new releases for Python, SQL Server/Snowflake installations
- Perform regression testing to validate new releases and prevent production issues
- Help ensure release quality, readiness, and documentation are complete before deployment
Documentation and Enablement
- Help create and maintain product documentation
- Develop new tutorials and support content for clients
- Improve internal release and support documentation to streamline repeatable processes
Systems Administration
- Manage internal servers and Snowflake accounts
- Set up and maintain security groups and access controls
- Support synchronization of data between SQL Server and Snowflake
- Work with feed providers to load, maintain, and validate data across Snowflake and SQL Server environments
Software Quality and Operations
- Support software testing efforts across releases
- Help identify, document, and track issues through resolution
- Contribute to operational processes that improve reliability, support responsiveness, and release consistency
Qualification and requirements:
Required qualifications
- Experience in technical support, client support, release management, QA, systems administration, or a related role
- Strong troubleshooting skills with the ability to resolve technical configuration and installation issues
- Familiarity with software testing and release validation processes
- Experience working with databases and data platforms such as SQL Server and Snowflake
- Ability to manage user permissions, access controls, and security groups
- Strong organizational skills with the ability to manage multiple responsibilities across support, releases, and operations
- Strong written communication skills for documentation and client-facing support
- Ability to work independently in a fast-moving, growing company environment
Preferred qualifications
- Experience supporting Python and R environments
- Experience with ticketing systems such as Freshdesk
- Familiarity with certificates, application permissions, and deployment-related administration
- Experience working with data vendors or feed providers
- Exposure to financial data, analytics platforms, or investment technology workflows
- Experience creating tutorials, user guides, or technical documentation
Non-negotiable skills & requirements:
- Python and SQL coding skills. Database experience.
Perks & Benefits:
- Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment
- Flexible leave credits which may be used for vacation, emergency and sick leaves
- Quarterly perks boxes for WFH staff, offering groceries and snacks to keep you fueled
- Superb and exciting Mid-Year Parties – with items to give away and cash prizes!
- Endless opportunities for career advancement
- Annual Performance Review with Salary Increase
- We set you up for success with a company-provided PC/Laptop and fiber internet connection
- Tech-on-wheels Support
- Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues
- International career growth and connections
- Unlimited cash incentives for hired referrals
- Mental Wellness Employee Assistance program through Lifeworks
- In-house psychiatrist available to support employees well-being
- Become part of the Employee Share Units program
- Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc.
Cloudstaff : Build Your Career, Anywhere
Established in 2005, Cloudstaff is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions. We're passionate about creating a work environment that fosters your professional growth and overall well-being.
Why Cloudstaff is the #1 Workplace
- Award-winning Culture: We're committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognition
- Invest in You: We support your development through comprehensive training programs, mentoring and opportunities for career advancement
- Thrive as an Individual: We offer a strong work-life balance with flexible schedules, meaningful perks and a collaborative team environment.
**To become a priority applicant, please share a 1-2 minute video introduction detailing you experience in this specific role. You can upload your video to the CSJobs platforms. Please use a clean, distraction-free background and speak clearly and articulately.**
