Job Description

Technical Service Manager

Work Setup: Full Onsite
Travel: Frequent travel across Asia

About the Role

We are seeking a Technical Service Manager to join a leading multinational manufacturing company. This regional role will act as the technical liaison between customers and internal teams, ensuring product performance, resolving technical concerns, and supporting the successful introduction of new products across the Asian market.

The successful candidate will work closely with Sales, Production, Quality Assurance, and Product Development teams to deliver technical solutions, strengthen customer relationships, and provide expert support throughout the product lifecycle.

Key Responsibilities

• Provide technical support to customers regarding product performance, processing concerns, and quality-related issues.
• Work closely with Sales to deliver technical presentations and support customer visits.
• Coordinate with Production, Quality Assurance, Research & Development, and Product Development teams to resolve technical concerns and implement corrective actions.
• Support product trials, new product launches, and technical evaluations at customer sites.
• Conduct troubleshooting and recommend technical solutions to optimize customer operations.
• Build and maintain strong relationships with customers through regular site visits across the region.
• Develop and deliver technical training for internal teams and customers.
• Prepare technical reports, documentation, and customer visit summaries.
• Monitor industry developments and provide technical insights to support continuous improvement.

Qualifications

• Bachelor's Degree in Engineering or a related technical discipline.
• At least 5 years of technical experience in the paper industry.
• Experience supporting customers in a technical, manufacturing, or product application environment.
• Strong understanding of production processes, quality systems, and product troubleshooting.
• Excellent communication and presentation skills.
• Strong problem-solving and project coordination abilities.
• Willing to travel frequently within Asia.
• Proficiency in English. (Additional language skills are an advantage.)

Why Join

• Regional exposure across Asia.
• Opportunity to work with cross-functional and international teams.
• Dynamic role combining customer engagement, technical expertise, and product innovation.
• Competitive compensation and benefits.