Key Responsibilities:
1. Task Management & Delivery:
- Ability to deliver a compelling presentation, demos, and proof-of-concepts to technical and non-technical stakeholders.
- Lead and manage tasks, ensuring high-quality output.
- Oversee the full lifecycle of projects (planning, execution, monitoring, closing) within budget and timeline.
- Troubleshoot software and hardware issues, escalating to vendor support when needed until resolution.
2. Support for Key Account Management (KAM)/Team:
- Provide technical insights to KAM team and offer support when needed.
- Share knowledge by conducting presentations on the tools being handled.
- Cascade new technology learnings from training or lectures to the team.
3. Continuous Learning & Competence Development:
- Stay updated on the latest technology and advancements in the field.
- Proactively pursue further education and certifications to enhance skills and knowledge.
4. Initiatives & Process Improvement:
- Propose and implement initiatives to improve internal processes, making them more efficient without sacrificing quality.
- Focus on optimizing resources, including time, finances, and manpower, to drive cost-effective solutions.
5. Reporting, Tracking, & Organization:
- Deliver reports, including accomplishment and project updates, in a timely and complete manner.
- Maintain an updated tracker of issues and ensure partners are followed up within Service Level Agreements (SLAs) until issues are resolved.
- Manage tool inventories and track borrowed tools, ensuring timely retrieval.
6. Ad-hoc Support & Project Involvement:
- Provide support for ad-hoc activities within the Sales Support Team.
- Contribute to internal initiatives and projects.
Minimum Job Qualifications:
- Bachelor's Degree in Computer Science, Information Security, Cybersecurity, or related field.
- At least 2 years of experience in cybersecurity, threat intelligence, or IT security roles.
- Familiarity with security tools (e.g., SIEM, IDS/IPS, endpoint protection, threat intelligence platforms).
- Experience in incident response, vulnerability assessment, or security monitoring is an advantage.
- Strong analytical and communication skills.
- Ability to work in a collaborative, team-oriented environment.
- Passion for emerging technologies and innovation.
- Willing to be based in Makati City.
