Requirements
- 3-4 Years Experience in a Helpdesk Infrastructure support role.
- Experience in supporting SaaS applications and Cloud IT Infrastructure in a medium to large enterprise environment.
- Proven capability in Mac OS troubleshooting and support
- Excellent knowledge of macOS System Settings and DEP Enrollment.
- Intermediate macOS patching knowledge.
- Comfortable using Bash scripting languages for macOS.
- Experience in Supporting an MDM solution, preferably Jamf Cloud.
- Specific experience in supporting and managing SaaS applications and Cloud IT infrastructure with the following:
- Microsoft Office 365
- Microsoft Entra ID
- JAMF
- Atlassian Cloud
- Strong Time Management skills to work in a fast-paced ever-changing environment.
- Self-starter and Team player
- Happy working in an autonomous, trusting environment.
Advantageous but not essential experience :
- IT Degree or relevant IT qualifications
- MS-100: Microsoft 365 Identity and Services or similar certification
- Atlassian Administration (preferably)
- Any experience working with or in a Salesforce environment
- ISO27001 and GDPR experience and knowledge
