We are looking for a
proactive, detail-oriented, and highly organized Technical Operations Coordinator to support day-to-day business operations across
sales support, client outreach, marketing execution, and internal process coordination.
This role is ideal for someone who is comfortable working in a
structured, fast-paced environment and can confidently balance
administrative, operational, and client-facing responsibilities. The right candidate should be able to follow established processes, maintain accurate records, and help keep the team organized and accountable.
This is not a traditional assistant role. It is a
hybrid operations position that plays an important part in supporting business growth, maintaining operational discipline, and ensuring consistent execution across multiple functions.
Key Responsibilities
Technical & Operational Coordination
- Support day-to-day operational and administrative tasks to help keep internal workflows organized and on track
- Maintain accurate documentation, process notes, and task follow-ups
- Assist in improving and maintaining structured workflows and operational processes
- Help ensure tasks, follow-ups, and action items are completed in a timely manner
- Support team coordination and contribute to overall operational efficiency
Light Outbound / Prospecting Support
- Assist with initial outbound outreach through cold calling and follow-up communication
- Use structured scripts to help qualify prospects and book meetings
- Track outreach activity and maintain accurate updates in the CRM system
- Keep contact lists clean, organized, and updated with relevant notes and next steps
- Support the team in maintaining consistency across prospecting activities
Social Media & Marketing Execution
- Schedule and manage social media posts across designated platforms
- Assist with basic marketing automation workflows, including:
- email campaigns
- follow-up sequences
- contact list segmentation
- Help ensure marketing activities are executed accurately and on schedule
- Support campaign consistency, follow-through, and process compliance
- Assist with light coordination of marketing-related tasks and content scheduling
CRM & Process Management
- Maintain clean and accurate CRM records
- Update client and prospect information, notes, and activity logs
- Help monitor workflow progress and ensure important updates are captured properly
- Support process discipline by helping maintain organization and accountability across tasks and systems
Requirements
- Previous experience in an Operations Coordinator, Administrative Support, Technical Coordinator, Sales Support, Lead Generation, Marketing Support, or similar role
- Strong organizational skills and ability to manage multiple priorities
- Excellent written and verbal communication skills
- Comfortable following structured processes and working independently in a remote environment
- Detail-oriented with strong follow-through and task ownership
- Comfortable supporting outbound outreach and client-facing coordination
Preferred / Nice To Have
- Experience working in an MSP (Managed Service Provider), B2B services, or another structured service-based environment
- Familiarity with tools such as:
- Autotask
- IT Glue
- CRM platforms
- marketing automation tools
- task/project management systems
- Experience supporting sales, operations, or service teams
- Exposure to technical services, service desk, or IT-related environments is a plus
Core Competencies
We are looking for someone who is:
- Proactive and able to take initiative
- Highly organized and process-driven
- Detail-oriented with strong accuracy
- Able to communicate professionally and clearly
- Comfortable working with structure while also helping improve existing workflows
- Reliable, consistent, and able to support team accountability
What Success Looks Like In This Role
- Outbound and follow-up tasks are completed consistently
- CRM and operational records remain clean and up to date
- Marketing and scheduling tasks are executed accurately and on time
- Internal processes are followed and supported effectively
- The team operates with better structure, visibility, and follow-through
Benefits
- Remote Setup
- Competitive Compensation
- Paid Time Off / Leave Credits
- Government-Mandated Benefits
- HMO
- Opportunity to work in a structured, growth-oriented environment
- Exposure to operations, sales support, marketing execution, and technical service workflows
- Career growth opportunities for candidates looking to build experience in operations, coordination, and business support
