Summary:
The Technical Delivery Manager (Offshore) is responsible for end-to-end delivery ownership across the full lifecycle of engineering initiatives, from project kick-off through development, QA, release and completion.
Engaging early in projects, this role builds and maintains full context around scope, intent, dependencies and risks, enabling informed delivery decisions throughout execution. The Technical Delivery Manager owns the delivery execution layer of engineering maintaining flow, coordinating QA and release readiness, managing support triage and ensuring work reliably ships without stalling.
Operating as the delivery spine between Engineering, Product, QA, Customer Success, Support and Marketing, this role removes operational drag from senior engineers, Product and the CTO, while improving predictability, accountability and throughput across a distributed team.
This is a senior, hands-on role requiring strong technical literacy, excellent communication and the judgment to make delivery decisions without constant escalation.
Key Responsibilities (High-Level)
- Engage from project inception, maintaining full delivery context from kick-off through completion.
- Own end-to-end delivery execution, ensuring projects progress smoothly through development, QA, release and completion.
- Manage delivery operations: boards, backlog health, ticket flow, prioritisation, sequencing and readiness.
- Coordinate QA cycles, testing readiness, defect resolution and release preparation.
- Actively drive releases to completion, ensuring delivery does not stall at the finish line.
- Make pragmatic scope and sequencing decisions to maintain delivery momentum, escalating only when necessary.
- Own delivery reporting, surfacing progress, risks, blockers and delivery confidence clearly.
- Coordinate and triage support issues and delivery exceptions, allocating work appropriately.
- Act as the primary operational interface between Engineering, Product, Customer Success, Support and Marketing.
- Provide operational leadership for offshore engineers, ensuring clarity of priorities, accountability and delivery follow-through.
- Support delivery-adjacent technical work including ISO evidence coordination, RFP inputs and operational documentation as required.
Value to the Business
- Ensures delivery ownership from day one, not just at execution time.
- Reduces handoffs, misalignment and late-stage surprises.
- Keeps engineers focused on engineering, not coordination.
- Improves delivery predictability, cadence and release confidence.
- Removes CTO and PM from day-to-day delivery coordination and administration.
- Creates a single, accountable owner for delivery across a distributed team.
- Strengthens execution discipline without adding unnecessary process.
