Job Summary
The Technical and Customer Support will provide frontline support for clients using our POS system, assisting with inquiries, troubleshooting, and ensuring excellent customer service. This role requires strong communication skills, technical aptitude, and a customer-oriented approach.
Responsibilities
- Respond to customer inquiries via phone, email, Viber, or MS Teams.
- Assist with POS installation, setup, and troubleshooting.
- Escalate complex technical concerns when needed.
- Maintain accurate service records in the CRM system.
- Educate clients on system features, updates, and best practices.
Qualifications
- Bachelors Degree in Business Management, Operations Management, IT, Computer Science, or equivalent.
- Proficiency with computers and POS software.
- Customer-oriented, with strong communication and problem-solving skills.
- Fresh graduates are welcome; must be willing to learn.
- Recruitment process conducted via Viber and/or MS Teams.
