Technical Analyst

Domain & Role: Technical analyst

Location- Taguig, Manila

Role Description Task and Responsibilities

Desk side Support Management & Escalation handling.

Direct the Operational Management Team to ensure the Desktop Operation (SLA, queue management, escalations, ageing tickets, shift coverage, incident/request validation) is provided to the expected levels.

Provide support and coordinate with ground team during high priority P1 and P2 incidents

Ability to interact with delivery teams to ensure that the service is polite, efficient and responsive.

To work through issues analytically and drive to successful conclusion.

Ability to communicate at different levels within the organization, including Key Business Stakeholders.

Strong Written and Verbal Communication Skills.

Relationship Management internal and external customers, Flexibility, Presentation Skills and Team Management Skills.

Flexibility with respect to time client deliverables need to be met with a Can-do attitude

Ability to provide consistent, excellent customer support to entire staff and management levels.

Ability to motivate people and management of teams.

Detailed understanding of End User IT infrastructure Desktops, Laptops, Printers, Handhelds, Smartphone and industry wide operating systems and applications i.e Windows7/Windows 10/Unix/Linux/Mac

Detailed understanding of IT Infrastructure in a Corporate Environment Servers/Networking/Database.

Knowledge of Audits and handling ISO 9000 & 27001 , SSAE 16/18 audits individually.

. Knowledge on Print Server Management

Asset management & knowledge of ITIL Processes - Change, Incident and Problem management

Required Experience and Educational Qualification:

• 3-7 years of Recruitment experience
• Any Graduate

Other relevant skills:

• Strong communication skills
• Ability to multi-task, prioritize, and meet timelines on deliverables
• Ability to work in an unsettled environment, and is able to bring in the stability
• Good stakeholder & Team Management Skills
• Leadership hiring skills
• Proficient in MS Office