Qmulus Solutions is a Virtual Staffing Solution based in Victoria, BC, Canada. We continue to grow our offshore team in the Philippines, and we are looking for aTechnical Account Manager (TAM)to join our team
As aTechnical Account Manager (TAM), you will be the customer's main point of contact in growing their use of the product, helping them find new use cases, and their liaison with support and engineering.
Job Description:
- Train customers on how to use the product.
- Confidently demonstrate all new features as they are added.
- Build and maintain customer relationships to ensure a consistently positive experience.
- Proactively engage with customers to find additional use cases for their environment.
- Conduct regular meetings and QBRs with both the technical and executive customer teams.
- Collaborate with customers and the product team to address feature requests, ensuring their expectations are met on time.
- Triage escalations of tickets from the customer support team and engage the appropriate resources to expedite a resolution for the customer.
Job Specification:
- At least 5 years of industry experience in a customer-facing role within software and/or technology
- Strong understanding of how Internet protocols work (HTTP/HTTPS, SMTP, SSH, SMB, FTP, Telnet, LDAP/LDAPS etc.)
- Basic understanding of data formats and structures (JSON, CSV, SQL/NoSQL, etc.)
- Knowledge of networking topology, network configuration, and components (firewalls, routers, etc.), endpoint security technologies (AV, EDR, malware detection etc.), cloud security principles, and vulnerability management
- Strong verbal and written communication skills
- Capable of presenting technical information to technical and non-technical audiences
- Self-driven problem solver who thrives in a fast paced environment
- Provide a customer-focused approach and a strong sense of ownership over customer results
- Basic understanding of Python
- Demonstrate critical thinking skills
Advantages:
- Experience building and delivering a technical partner enablement program
- Familiarity with API's and their practical application in a real-world environment
- Intermediate knowledge of coding in Python, Bash, Batch, and/or PowerShell
- Understanding of data sets and how to effectively extract useful information
