KEY RESPONSIBILITIES/ACCOUNTABILITIES
- Delegate workload to ensure proper coverage based on daily volume.
- Ensures accessibility and acts a main point of escalation for operations
- Support Recruitment Team in selection process for new and replacement employees.
- Review team performance and provide corrective action plan/s – perform 1:1 coaching, provide support, motivation, and development of staff
- Partner with HR (salary actions, promotions, and terminations). Handle corrective or disciplinary measure concerns.
- Assist in conducting a regular training needs analysis for professional development of staff and business contingency.
- Identify opportunities for process improvement recommendations.
- Facilitate meetings to disseminate announcements, discuss policies and calibrate process.
- Perform administrative and workforce functions which include timekeeping, time off scheduling, training scheduling, shift scheduling, attendance, lateness record keeping and leave management.
- Review, validate and interpret complex contracts and translating into an invoice template using a financial system such as PSA to ensure that all charges are billed completely and accurately guaranteeing the firms revenue.
- Resolution efforts to review collection issues related to invoice disputes and short/over payments and payment reconciliations.
- Following company guidelines and billing procedures as well as ensuring compliance is observed.
- Maintaining accurate records to internal database as needed.
PROFESSIONAL EXPERIENCE / QUALIFICATIONS / SKILLS
- English language proficiency both spoken and written.
- Previous experience as a Billing Analyst or in a similar role preferred
- Strong numerical and data analysis skills
- Ability to solve problems with excellent decision-making skills
- Excellent organizational and time management skills
- Effective communication, interpersonal, influencing and negotiation skills
- Solid people handling skills including recruiting, performance management and staff development
- Ability to work independently and efficiently in a team oriented, high demand and fast paced environment
- Professional attitude and client service orientation; collaborative and results-oriented
- Strong English comprehension and reading comprehension skills are a requirement to successfully execute this responsibility.
- Experience with CRM software (e.g. Salesforce.com) preferred but not required.
- Proficiency in Microsoft Office, data entry, and accounting programs such as PSA/SAP.
- Must be comfortable working in a remote location supporting a global organization
