Team Manager (Tech Support)

Team Manager - Technical Support

Qualifications:

• 1-2 years of experience as a Team Lead, Team Manager, or Supervisor in a BPO environment.
• Experience managing Technical Support representatives and handling technical programs/accounts.
• Strong background in troubleshooting and technical support.
• Proven people management, coaching, and performance management skills.
• Excellent communication and problem-solving abilities.

Responsibilities:

• Lead and manage a team of Technical Support Associates to achieve service and performance targets.
• Provide coaching, mentoring, and regular feedback to team members.
• Monitor team performance, productivity, and quality metrics.
• Support escalation handling and technical issue resolution.
• Ensure adherence to company policies and client requirements.

Requirements:

• Willing to work onsite on a night shift schedule.
• Can start ASAP.