Team Manager - Technical Support
Qualifications:
- 1-2 years of experience as a Team Lead, Team Manager, or Supervisor in a BPO environment.
- Experience managing Technical Support representatives and handling technical programs/accounts.
- Strong background in troubleshooting and technical support.
- Proven people management, coaching, and performance management skills.
- Excellent communication and problem-solving abilities.
Responsibilities:
- Lead and manage a team of Technical Support Associates to achieve service and performance targets.
- Provide coaching, mentoring, and regular feedback to team members.
- Monitor team performance, productivity, and quality metrics.
- Support escalation handling and technical issue resolution.
- Ensure adherence to company policies and client requirements.
Requirements:
- Willing to work onsite on a night shift schedule.
- Can start ASAP.
