Team Manager, Payment Operations

Join Zepz: Breaking Down Borders, Together

Our Meaningful Mission

At Zepz, we're all about breaking down barriers for our customers and our teammates. Our purpose is deeply personal, we provide a lifeline and deliver opportunities to cross-border communities that need it most through cutting edge finance and tech. Zepz is the power behind WorldRemit and Sendwave, driven by the mission to celebrate the incredible impact migrants have, both at home and abroad. We're not just moving money; we're building a world that truly recognizes and supports global connections.

Who You'll Be Joining

We look for mission-driven builders who thrive in a fast-paced environment connected to a true purpose. We're an always developing team of experts that enjoy problem solving and bring clarity to tough challenges. At Zepz, we are Relentless Learners, always seeking feedback, and Responsible Owners, treating company resources like your own. We depend on Transparent Communicators who keep the team aligned through open, honest talk.

Our Core Commitments What We Live By

Our vibrant and truly diverse culture is built on three core commitments, that guide how we work and interact:

• Integrity: We always do the right thing. It's simple, but it's the foundation of everything we build for our customers and each other.
• Outcomes: We work for our customers. Their success and prosperity are the results we focus on delivering.
• Velocity: We are fast! We maintain high energy levels and make smart decisions quickly, keeping us nimble and ahead of the curve.

Perks of Joining Our Team

We believe in empowering colleagues because we genuinely trust our team. Our culture is founded on this high trust, which naturally encourages the high ownership that drives us to meet our shared high expectations and deliver high performance. Our remote-first culture means you have the flexibility to work in your employing country wherever you feel the most focused and productive. This freedom comes with wonderful tailored, location-specific perks designed to support your whole life, not just your work. Think unlimited annual leave , great healthcare benefits, and employee discounts. We want you to thrive and focus entirely on making your biggest impact! In turn, we expect you to bring high ownership and commitment to your work. This is a place where we value trust and high performance, and we'll provide the environment and support needed for you to excel.

About the Role

At Zepz, every transaction is more than just money, it's trust. As a Team Manager, Payment Operations, you'll lead a high-performing team that ensures funds move smoothly, securely, and on time across our global network.

We're looking for a hands-on leader who combines operational excellence with strategic influence, someone who can coach top talent, build strong relationships with payout partners, and drive improvements across the end-to-end payment lifecycle, including refund processes. If you're excited by the challenge of leading in a high-growth, high-talent-density environment, where accountability is shared, ownership is expected, and every decision matters, this is the role for you.

What You Will Own

Reporting to the Operations Manager, you will:

Lead & Grow Talent

• Build, inspire, and develop a team of Operations Executives, raising the bar for performance and accountability.
• Drive recruitment and training that ensures every team member adds significant value.
• Coach individuals to operate with ownership, adaptability, and continuous improvement in mind.

Deliver Operational Excellence

• Ensure seamless execution of transactions, from payout monitoring to refund oversight, safeguarding customer trust at every step.
• Own KPIs across payout performance, SLA adherence, and refund accuracy, addressing issues before they impact customers.
• Investigate and resolve exceptions, automation failures, and compliance-sensitive workflows.

Strengthen Partnerships

• Collaborate directly with payout providers and banking partners to resolve issues, improve reliability, and hold them accountable for performance.
• Partner with Engineering, Finance, Compliance, and Customer Care to drive fast, effective resolutions and root cause fixes.
• Represent Payment Operations in internal cross-functional meetings and strategic discussions.

Drive Improvement & Innovation

• Identify opportunities to automate, streamline, and scale operational workflows.
• Lead initiatives that reduce manual intervention, improve partner performance, and enhance customer experience.
• Act as a culture carrier for Zepz values, championing experimentation, resilience, and data-driven decisions.

What You Bring to the Table

• Proven Leadership: Track record of leading and developing high-performing teams in operations, fintech, or financial services.
• Operational Mastery: Experience managing complex, high-volume processes where accuracy and speed are critical.
• Lifecycle Ownership: Ability to work across payouts and refunds, including automation oversight, and compliance awareness.
• Partner-savvy: Skilled in building relationships with external providers and influencing for better performance and reliability.
• Talent Density Mindset: Committed to raising the standard for yourself and your team, ensuring every member is a strong contributor.
• Problem-Solving Power: Analytical thinker who digs into root causes and delivers scalable solutions.
• Resilience & Agility: Thrives in fast-paced, ambiguous environments while maintaining focus on impact and customer trust.
• Fintech/Payments experience preferable.

If you want to join us in our journey to help break barriers in financial access and improve lives globally, there's no better place or time to join.

Our global team of 800+ people is spread across six continents. We aspire to hire the best mix of people from former Olympians to YouTube influencers and we speak over twenty languages. This incredible diversity isn't a bonus; it's the engine that lets us serve the world.

Ready to Apply Let's Go.