Team Leader

LOCATION: CEBU CITY, PHILIPPINES

Job Qualifications/Requirements

• Proven experience in team management.
• Strong leadership and interpersonal skills.
• Excellent communication abilities.
• Capacity to multitask and perform under pressure.
• Proficiency in relevant software applications.

Job Responsibilities

• Conduct monthly performance reviews and provide constructive feedback to team members.
• Lead client debriefing and surveys to identify areas for service improvement.
• Encourage and support the professional growth of team members through training and mentorship.
• Develop and execute new ideas and strategies to enhance service delivery.
• Manage team performance evaluations and motivate team members to achieve their best.
• Provide personalized assistance and resolve issues while striving for continuous improvement.
• Maintain high service standards through regular feedback collection and quality assessments.
• Coordinate with other departments to ensure seamless service delivery.
• Analyze data and report on key performance indicators (KPIs).