Team Leader

Company Description Sagility is a global leader in healthcare operations, bringing over 25 years of experience across the entire healthcare value chain. The organization combines deep industry expertise, technology-driven transformation, and collaborative partnerships to help clients achieve operational excellence and better patient outcomes. Sagility designs integrated, AI-first workflows that improve efficiency, scalability, and innovation while maintaining strong regulatory compliance. The company works closely with a broad ecosystem of consulting, technology, and platform partners to deliver high-ROI solutions. With nearly 45,000 team members across 5 countries, Sagility offers applicants the opportunity to contribute to impactful work at a significant global scale.

Role Description This is a full-time, on-site Team Leader role based in Tagbilaran. The Team Leader will oversee day-to-day operations, ensuring that performance targets, quality standards, and service-level agreements are consistently met. Responsibilities include supervising and coaching team members, managing schedules, monitoring productivity, and providing regular performance feedback. The role involves resolving escalations, coordinating with cross-functional stakeholders, and implementing process improvements aligned with Sagility's healthcare operations standards. The Team Leader will also support training initiatives, maintain accurate reports, and foster a positive, compliant, and customer-focused work environment.

Qualifications

• Strong people leadership and team management skills, including coaching, performance monitoring, and conflict resolution.
• Operational excellence and process management capabilities, with experience in meeting KPIs, SLAs, and quality benchmarks.
• Effective communication and stakeholder management skills for collaborating with colleagues, clients, and support teams.
• Analytical and problem-solving skills for handling escalations, identifying root causes, and driving continuous improvement.
• Prior experience in healthcare operations, BPO, or a similar service delivery environment is highly beneficial.
• Ability to work on-site in Tagbilaran, with flexibility for shifting schedules as required by business needs.
• Proficiency in basic office productivity tools (e.g., spreadsheets, presentations, reporting systems).
• Bachelor's degree in business, healthcare management, or a related field preferred, or equivalent relevant experience.